We as a Company take privacy seriously and at any time you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your information if you have not been to the salon within 5 years.
For Hair and Beauty related services we request the minimum level of personally information to run our business effectively. This is data you provide us with.
For Example: Name, Telephone number, Mobile, Date of Birth, Email Address. We also store notes on record of Colour details, preferred Hairstylist/Beauty Therapist.
We consider you have provided consent for us to store personally identifying information.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
APPOINTMENT CONFIRMATIONS AND REMINDERS
We will contact via phone, email or SMS to confirm appointments made and remind you of upcoming appointments.
APPOINTMENTS RATING AND REVIEWS
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example we may send marketing campaigns related to your birthday, the fact we miss you (if you have not visited for 3 months) and Monthly offers.
Your feedback from time to time may be on our Shortcuts system and our website.
YOU MAY OPT OUT IF YOU WANT, ANY OF THE ABOVE BY LETTING RECEPTION KNOW AND THEY WILL REMOVE YOUR DETAILS OFF THE COMPUTER SYSTEM OR OPTING OUT OF YOUR EMAILS RECEIVED.
DATA PROCESSORS AND DATA LOCATIONS
We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement.
CONTACT AND COMPLAINTS
You may contact us to :
Contact Jackie Payne or Jess Ball on firstname.lastname@example.org